The most important single ingredient in the formula
success is knowing how to get along with people.
the six elements of communication.
the forms and functions of nonverbal
several skills necessary for effective speaking and active listening.
the relationship between stereotypes, prejudice, and empathy.
intimacy and explain how to develop it in a relationship.
characteristics of satisfying intimate relationships.
how to handle conflict effectively.
Communication A process of giving or
exchanging messages; a back-and-forth exchange of thoughts and feelings.
Interpersonal Communication One-on-one, usually face-to-face
Activity 46: How Much Do You
Know About Communication?
communicators are self-aware.
Elements of Communication
Sender The person can be a writer,
speaker, or one who sends a nonverbal (wordless) message.
Message Expression of a thought or feeling that can
be written, spoken or nonverbal.
Channel The medium in which the message is delivered:
face-to-face, text, voice-mail, email, etc.
Context The time and place of communication. Being
aware of context helps you choose the right words.
Receiver The person who
receives the message and provides feedback.
Physical Barriers -background
noise, poor acoustics, speakers appearance and tone of voice, your physical
discomfort: hot, cold, tired, ill, etc.
-sadness, excitement, boredom, anxiety, etc.
Language and Cultural
Barriers geographic areas, groups, taboos, etc.
receivers response: agreement, disagreement, questions, confusion, anger,
Activity 47: Analyzing
without words, nonverbal cues
Functions of Nonverbal
Managing Conversations Using signs to start, manage,
and end conversations.
Providing Feedback Signs tell you a lot about what the other
person is thinking and feeling.
Clarifying Messages Voice
tone, body language, and personal distance clarify verbal messages.
Voice Speed, pitch, volume and tone.
Personal Distance The amount of space between sender and
receiver from 4 feet to 0 inches dependent upon the relationship, i.e.,
stranger, friend, family, partner.
Body Language Facial expressions, posture and gestures.
Most non-verbal clues have
on Nonverbal Communication
Become an Effective Speaker
Use a large and expressive vocabulary
Use positive body language
Tell the truth
Examples of each skill?
Communication Skills 2
attention to listeners nonverbal signals
respect for other peoples feelings and points of view
Examples of each skill?
Personal Journal 9.1 I
Communication Skills 3
Be an Active Listener (EAR)
with an understanding and pay close attention to what is being said
person to continue talking (go on, you were
saying . . .).
brief words, sounds, or gestures to let the person know you are listening. Examples?
silent to give the speaker room to continue.
Use positive body language such as eye contact to
Communication Skills 4
Being focused, alert, and open to receiving
information. This can be difficult to do when tired or bored.
Examples of attending?
Give constructive feedback with reflecting and
Examples of responding?
Activity 49: Giving Feedback
Relationship A meaningful connection with
another human being.
Group Relationships A set
of people (3 or more) who influence each other.
choose some groups; club, school, or company, but we cant choose our family,
age group or ethnic group.
Conformity A change
in behavior caused by a desire to follow the norms of a group.
Think about how group norms affect your behavior. Examples?
Groupthink Simplistic thinking to maintain
the status quo rather than thinking critically.
Tragic example: Challenger
Stereotypes and Prejudice
Prejudice A negative feeling or attitude
toward a group that results from oversimplified beliefs.
Discrimination Treating a person or group
differently based on a characteristic.
Stereotypes and You
Personal Journal 9.2 Understanding
Personal Journal 9.3 Circles of Yourself
Empathy Awareness of and sensitivity to the feelings,
thoughts, and experiences of others.
were my boss, how would I feel about having an employee like me? Would I
think I was a good worker? Reliable? Responsible? Nice to work with?
I feel if I were an immigrant who had just arrived in America? Would I
feel isolated? Unsure of whom to trust? Challenged? Hopeful?
Perform an empathy check up on
relationships between two people, whether platonic or sexual, differ from
casual relationships. Two people:
much private information about each other
each other often, and in a meaningful way
great affection for one another
themselves as us
breadth (many topics) and depth (inner feelings)
Activity 50: Your Close
Communicating your real thoughts, desires, and feelings
to the Johari Window Model, all information about you falls into 4 categories:
Open Self -things
you know about yourself and that you have no reason to hide from other people.
Hidden Self -things
you know about yourself, but that you hide from other people.
Blind Self -things
that other people can see about you, but that you cannot see about yourself.
Unknown Self -things
that no one can see about you, such as unknown talents, abilities, and
attitudes, and forgotten and repressed experiences and emotions.
emotionally rewarding, successful intimate relationships require all of three
Emotional Support, Sociability
To build intimate relationships you need to reveal
your true self.
The more you invest in a relationship, the more you
self-aware and emotionally aware.
and truly feel, empathy.
the other persons motivations and needs.
concern, caring, and genuine interest.
encouragement and emotional support.
hurtful behaviors such as dishonesty, selfishness, dependency, attempts at
control, and physical or psychological abuse.
Conflict Disagreement that occurs when individuals or groups clash
over needs, values, emotions or power. Examples?
Every relationship, no matter how harmonious, occasionally faces
Personal Journal 9.4 Dealing
Focus on solutions, not blame.
Effective communication is the key to resolving conflicts.
Move away from
that there is a problem, then focus on the
facts, not on blame.
Listen actively. Pay full
attention and withhold judgment.
State your needs. Be open
about your needs and remember that you and the other person have an equal right
to have your needs met.
Generate options. Brainstorm
possible solutions, then discuss how well each one would work.
Commit to a solution. Once you
choose a solution, follow through and do what you promised.