Peak Performance:
Success In College And Beyond

Chapter 12

Build Supportive and Diverse Relationships

Chapter Objectives

• List strategies for communicating and building rapport

• Practice assertive communication

• Communicate effectively with instructors and advisors

• Resolve conflicts

Chapter Objectives

• Accept and deliver criticism

• Overcome shyness

• Build healthy relationships

• Understand and appreciate diversity

Success Principle 12

Focus on COOPERATION,

not judgment.

The Importance Of Effective Communication And Rapport

Strategies for Building Communication and Rapport

– Be willing to find common ground

– Be an attentive listener

– Pay attention to body language

– Be respectful

The Importance Of Effective Communication And Rapport

– Use warmth and humor

– Relate to a person’s personality style

– Relate to a person’s learning or teaching style

– Be a team player

The Importance Of Effective Communication And Rapport

Assertive Communication

– State the problem in clear terms

– Express your feelings

– Make your request

– Use assertive body language

– State the consequences

The Importance Of Effective Communication And Rapport

Communicating with Instructors and Advisors

– Clarify expectations

– Clarify concerns

– Adapt to your instructor’s teaching style

– Be open to learning

The Importance Of Effective Communication And Rapport

– Take responsibility for your own learning

– Take an interest in your instructors

– Network

The Importance Of Effective Communication And Rapport

Conflict

– Define the conflict

– Convert “You” statements into “I” statements

– Attentively listen

– Develop empathy

The Importance Of Effective Communication And Rapport

– Stay calm

– Focus on the problem

– Clarify concerns

– Create solutions

– Apologize

The Importance Of Effective Communication And Rapport

Giving constructive criticism

– Establish a supportive climate

– Ask permission to offer criticism

– Focus on the behavior, not the person

– Stay calm

– Be balanced

– Explain

The Importance Of Effective Communication And Rapport

Receiving criticism

– Listen with an open mind

– Pay attention to nonverbal cues

– Ask for clarification

– Ask for suggestions

– Explain your viewpoint

The Importance Of Effective Communication And Rapport

Dealing with Shyness

– Use positive self-talk

– Use direct and relaxed eye contact

– Ask questions and show genuine interest

– Listen to other points of view

The Importance Of Effective Communication And Rapport

– Use humor

– Focus on the

benefits

– Take action

Overcome Obstacles To Effective Communication

• Faulty perception

• Poor listening skills

• Misunderstandings

• The need to be right

• Cultural, religious, social, and gender differences

Build Healthy Relationships

Romantic Relationships

– Progress slowly

– Have realistic expectations

– Be honest

– Be supportive

Build Good Relationships

– Have respect

– Have trust and be trustworthy

– Know that change can occur

– Keep the lines of communication open

Build Good Relationships

Relationships with the People You Live With

– Clarify expectations of a roommate

– Discuss expectations when first meeting your roommate

– Clarify concerns and agree to communicate with each other

Build Good Relationships

– Treat your roommate and family members with respect

– Don’t borrow unless necessary

– Take responsibility for your life

– Keep your agreements

Build Good Relationships

– Accept others’ beliefs

– Accept others’ privacy

– Get to know each other

Communication Strategies for Celebrating Diversity

– Be aware of your feelings and beliefs

– See the value in diversity

– See and treat people as individuals

– Treat people with respect

Appreciate Diversity

– Focus on similarities

– Listen

– Get involved

– Take risks

– Apologize when you make a mistake

Appreciate
Diversity

– Speak out

– Encourage representation

– Study abroad

Appreciate Diversity

Diversity in the Workplace

– The workplace will continue to be more diverse than ever

– Discrimination is illegal

– Diversity can have positive effects on team effectiveness

Appreciate Diversity

Sexual Harassment at School and at Work

– Think about your attitudes, beliefs, and behaviors

– Err on the side of discretion and be cautious

– Create a supportive, respectful, and productive environment

Peak Performance:
Success In College And Beyond

Chapter 12

Build Supportive and Diverse Relationships