Peak Performance:
Success In College And Beyond
Chapter
2
Expand
Your Emotional Intelligence
Chapter Objectives
Describe emotional intelligence and the key
personal qualities
Explain the importance of good character,
including integrity, civility, and ethics
Display responsibility, self-management, and
self-control
Develop self-esteem and confidence
Chapter Objectives
Incorporate a positive attitude and motivation
Use goal setting as a motivational tool
List the benefits of a higher education
Overcome the obstacles to staying positive and
motivated
Emotional Intelligence (E.Q)
High IQ is a poor predictor of success in life.
Goleman IQ contributes at most 20% of the factors
leading to success in life.
The other 80% comes from emotional intelligence.
Gardners description
1. Leadership skills
2. The ability to make friends and nurture
relationships.
3. The ability to resolve conflicts.
4. Emotional perceptiveness
Golemans categories
1. Self-awareness knowing your own emotions, self-insight and knowing your own needs.
2. Managing your emotions mastering stress, controlling anger overcoming depression and anxiety etc.
3. Self-motivation perseverance, delay of gratification, staying focused on tasks.
4. Perceptiveness recognizing the emotions of others and also the effect of your behavior on others, EMPATHY, recognizing nonverbal cues.
5. Handling relationships listening skills, conversational skills, conflict resolution, appropriate assertiveness.
Success Principle 2
Focus on CHARACTER, not just skills.
Emotional Intelligence And Maturity
Emotional
Intelligence
Maturity
Self-awarenesstuning
in to yourself
Empathytuning in
to others
Changetuning in
to results
Character First: Integrity, Civility, And
Ethics
Character
Integrity
Civility
Empathy
Ethics
Responsibility
I am responsible for
Forming positive habits
Assessing my skills
My feelings and actions
Keeping my agreements
Paying back student loans
Setting goals
My decisions and choices
Responsibility
Learning study and job skills
Managing time and stress
Personal and professional relationships
Major and career planning
Managing money
Knowing what resources are available
My health and energy
Self-Control
Calm down
Clarify and define
Listen with empathy and
respect
Use I statements
Focus on one problem
Focus on win-win
solutions
Reward positive
behavior
Listening Skills
Intentions that promote good
listening:
To Understand Someone
To Enjoy Someone
To Learn Something
To Give Help or Solace
Pseudolistening
This occurs when some other intention is
being satisfied:
Pretending to listen to make people think you are
interested in them so you will be liked.
Being vigilant for signs of potential rejection.
Listening for one thing and ignoring others.
4. Focusing
on your rebuttal or the next thing you want to say.
5. Pretending to listen so someone will
listen to you.
6. Listening to uncover vulnerabilities to
gain an advantage.
7. Looking for weak points in the speakers
reasoning so you can come out on top.
8. Checking only to see how the speaker is
reacting to make sure you produce the desired effect.
9. Half-listening because that is what a
nice person should do.
10. Pretending to listen to be polite.
Blocks to Effective Listening
Judging defining things as good or bad.
Mind
Reading your assumptions
Stereotyping
your widespread generalizations
Interrupting
Interrupts flow
Comparing
listening to make comparisons
Advising
finding advice for the speaker
Rehearsing
reviewing what to say next
Stage-Hogging
listen to change focus back to yourself
Filtering
listening to what you want to hear and
ignoring the rest
Dueling
arguing for the sake of arguing
Derailing distracting
to never reach a conclusion
Daydreaming being
caught up in your own fantasies
Placating overinvestment
in being nice and ignoring your own feelings
Hidden Agendas
an unacknowledged goal in the conversation
Overreacting becoming
overemotional about a particular word or statement that offends one
Building Blocks of Effective Listening
ACTIVE LISTENING
Paraphrasing stating in your own words what someone has just
said
It sounds like you are saying
As I understand you
What I hear you saying is
From your point of view
Clarifying asking questions to help you understand the speakers
message
Im
confused, could you explain that further?
Let
me be sure I understand you
Could
you repeat that?
What
is that supposed to mean? Idiot!!
Feedback sharing your reactions to what you heard. It should be:
1.
Immediate
2.
Honest
3.
Supportive
Ex. I get the feeling you are not telling
everything here. instead of, Youre lying. or Youre holding out on me.
Empathic Listening
Listening not just to the words, but trying to
understand what the other person is feeling and thinking. Getting inside the other persons frame of
reference.
Paraphrasing the speakers feelings, attitudes and
emotions.
Empathic listening often communicates that you value
the other person and their experience.
I sense you are feeling
You feel
You seem
Good listeners
listen with their eyes as well as their ears, paying attention to non-verbal
communication as well as verbal. When non-verbals do not match verbal meaning
we get incongruent communication and double messages.
The Win-Win Frame
Finding a solution that meets the needs of everyone
involved, going beyond mere compromise to find solutions that allow everyone to
meet their goals.
Research (prisoners dilemma) clearly shows
cooperation leads to greater success than does win-lose competition.
Outcomes
Win-Lose or Lose-Win
Lose-Lose
Win-Win or no deal
Barriers to Win-Win
People dont know about that method
Anger or resentment
Require cooperation of the other person
Effective people look for win-win situations and
solutions.
Attitudes for Win-Win
Trust through the emotional bank account
Behaviors that build trust and make positive
contributions to the emotional bank account
Understand the Individual
Attend to the little things
Keep Your Commitments
Clarify Your Expectations
Show Personal Integrity
Apologize Sincerely When you are Wrong
Giving Up Being Right
Effective people would rather be happy than right.
If involved in an interpersonal struggle ask yourself,
Would I rather be right or happy?
Not taking the right position doesnt mean you are
wrong!
Stepping Into the Shoes of The Other
Try to see the world through the eyes of the other
person
Self-Esteem And Confidence
Confidence can develop from
Focusing on your strengths and positive qualities
Learning to be resilient and bouncing back after
disappointments and setbacks
Using affirmations and visualizations to replace
negative thought and images
Taking responsibility for your life instead of blaming
others
Learning skills and competencies
Focusing on giving, not receiving, and make others
feel valued and appreciated
Creating a support system by surrounding yourself with
confident and kind people
Self-Concept
Physical
Body, eyes, nose, hair, skin
Social
Role as friend, son/daughter, sister/brother, mom/dad,
student/teacher
Personal
Innermost thoughts and experiences
Self-esteem
Ones overall perception of ones worth
as a person; it is the
evaluative component of the self-concept
(Weiten & Lloyd, 2000, p. 138)
Often correlated with positive
behaviors
but not always!
Affects ones efforts, persistence,
etc.
Self-Esteem
Over-all evaluation of ourselves
High self-esteem increases happiness and provides a
sense of security
Self-efficacy: expectation of being capable of
achieving goals in many kinds of situations
Low self-esteem results in low expectations, reduced
effort, elevated anxiety and poor performance
Breaking Self-Esteem
Cycle of Failure
Accept yourself
Understand that everyone has value and self-worth
Distinguish the different parts of who you are
Dont rely on praise from others
Building self-esteem is a lifelong undertaking
Cycle of Failure
Cycle of Success
Parental behavior
More expressions
of affection during childhood
Greater parental
interest in childs activities
More accepting of
their children
Sound, consistent
discipline
Parents own
self-esteem
Relatively
high
What do you think self-worth should be based on?
Nothing it is your right, it should be based
on recognition that your worth is independent of your achievements, just
because you are a unique human being.
A Positive Attitude And Personal Motivation
Higher productivity
An openness to learning at school and on the job
School and job satisfaction
Creativity in solving problems and finding
solutions
A Positive Attitude And Personal Motivation
The ability to work with diverse groups of people
Enthusiasm and a can do outlook
Confidence and higher self-esteem
The ability to channel stress and increase energy
A sense of
purpose
and
direction
A Positive Attitude And Personal Motivation
People who have a negative attitude
may
Feel that they are victims and are helpless to make a
change
Focus on the worst that can happen in a situation
Blame external circumstances for their attitudes
Focus on the negative in people and situations
Look at adversity as something that will last forever
Be angry and blame other people
How Needs And Desires Influence Attitudes
And Motivation
Maslows Hierarchy of Needs
The Motivation Cycle
Beliefs and self-esteem
Self-talk and imagery
Physical reaction
Behavior
Motivational Dynamics
Primary Appraisal Your initial assessment, is the
goal irrelevant, relevant not threatening (you are confident), or stressful
(you are not confident).
Secondary Appraisal - evaluation of your skills and
coping resources and options for dealing with the task.
Sensory Input----Perceptual
Interpretation----Cognitive Elaboration-----
Self-Talk
Inner Emotional Reaction-----Autonomic Nervous System
Response-----
Further Cognitive elaboration (worry, fearful
thoughts and fantasies,
catastrophic expectations ) OR Effective
Problem Solving and Coping Strategies (reasoned
and proportional reaction and response, emotional stabilization and behavior
control)----re-engagement with external events.
Motivational Strategies
Act as if you
were motivated (fake it til you make it). Fordyce study:
Levels of well-
being could be increased if people learned to imitate the behaviors of happy
people:
Keeping busy
Being well
organized
Spending more time
socializing (acting like extraverts)
Maintaining an
optimistic outlook
Use affirmations
Use visualization
Use goals as
motivational tools
Understand
expectations
Motivational Strategies
Study in teams
Stay physically and mentally healthy
Learn to reframe - Altering your frame of
reference about a situation by changing your attitude, expectations, beliefs,
cognitions, perspectives, or emotions.
Reward yourself
Make learning relevant
The Benefits Of Higher Education
Encourages critical thinking
Is a smart financial investment
Prepares you for life on the job
Overcome Obstacles
Dont get discouraged
Create positive mind shifts